+44 (0)1440 702601     FREE UK Delivery

Frequently Asked Questions

Below you can find answers to many of our frequently asked questions, however please do not hesitate to contact us directly with any questions you may have regarding our products and service, we are always happy to help.

+44 (0)1440 702 601
+44 (0) 1440 703 394
sales@gurteen.co.uk
9am – 5pm Monday – Thursday
9am – 4pm Friday
D. Gurteen & Sons Ltd
Chauntry Mills
Haverhill
Suffolk
CB9 8AZ

FAQs

Yes, and we’re happy to take your call. Our office is open Monday – Thursday 9am – 5pm Friday 9am – 4pm.
We aim to deal with all complaints courteously and efficiently. In the first instance please email us via the contacts page. Please be sure to include a telephone number, and at what time would be best to talk with you. We would like to have you as a satisfied customer and we will do our best to help.
Once you’ve placed your item in the basket and proceeded to the checkout, we’ll send you an acknowledgement that your order has been received. If any of your chosen items are not available, we’ll contact you by email or telephone to discuss alternatives we can offer. Your goods will be dispatched as soon as ready, however, as stock levels change constantly; we cannot guarantee a specific dispatch date, but we aim to dispatch all items within seven days of order receipt, stock permitting.
Once you have placed your item in the basket the checkout system will lead you into the Sage pay payment system. Complete the information requested and your order will be sent through to us. If you are experiencing difficulties with the Sage pay payment system or simply prefer to pay by telephone, please call us on 01440 702601.
We periodically offer a Free Delivery service in the UK. Outside this our usual Standard Delivery is currently £5.00 per order within the UK. For Deliveries outside the UK, please request a price by contacting us. UK orders are sent via DPD, and are fully trackable.
We’ll suggest alternative styles that might be suitable, or of course, you can choose to cancel your order for that item, and receive a refund. There’s no pressure to accept the alternative.
We’d love to deliver everything the next morning, however, this is not always possible. Normally it takes four to five working days, however, you should allow up to 14 working days. If there are any unexpected delays, we will contact you as soon as possible. If you are ordering with a specific date in mind, please call us on +44 (0) 1440 702601 and we can give you up-to-date information on the items you require.
We hope that you will be happy with your purchase. However should you need to return any items please send them back to our returns department at the address below. We guarantee to refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 28 days of receipt.* Please note we will only refund carriage if an item received is faulty* D. Gurteen & Sons Limited Sales Returns Department Chauntry Mills Haverhill Suffolk CB9 8AZ
Each garment has a care label attached to it. Please follow the instructions.
Absolutely.  If you would like to purchase our garments  from one of our stockists you can either  search for your nearest stockist using the ‘stockist’ button at the top of this site, or call us on 01440 702601, or email us at sales@gurteen.co.uk .  Please note that we have a large range of products and it is therefore not always possible for every stockist to carry every style and size in stock.  If you are after something in particular we recommend that you telephone prior to making a visit. We are delighted to help in any way possible.
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